How do I recover a missing cryptocurrency deposit on Ndax?
How do I recover a missing cryptocurrency deposit on Ndax?
Please note:
- Ndax will not be responsible for the loss of any tokens sent on the incorrect network or to an incorrect wallet.
- Deposits sent on an incorrect network may not be eligible for retrieval.
Please follow these steps to upload the details of your deposit for recovery:
- Login to Ndax
- Click the Ndax SYMBOL on the top left-hand corner
- Click the WALLET from the dropdown menu
- Select the Cryptocurrency you wish to recover
- Click RECEIVE at the bottom of the screen
- Click MISSING A DEPOSIT? at the bottom of the screen
- You will now be prompted to enter the AMOUNT, TRANSACTION ID, and UPLOAD IMAGE OR VIDEO ( Of your transaction record from your external wallet to validate the authenticity of your deposit)
- Click SUBMIT
Our team will review your request and deposit your funds within 0-15 days (If eligible). Once your deposit recovery request has been accepted or rejected, you will receive an email.
If your deposit does not match these guidelines, please email [email protected] with your deposit amount and your transaction ID/TXID.